Filing an Informal Complaint

It can often be frustrating when you find that you have a problem with your electric, gas, or telephone service. The first thing you need to do is call your utility company. After supplying the customer representative with the facts, he/she should let you know what actions will be taken regarding your concern.

If you do not hear from the company within a reasonable amount of time, or if you are simply not satisfied, you can then file a complaint with the Kansas Corporation Commission (KCC).

Informal complaints may be made by phone, online or in writing. If you choose to send a written complaint, you should include the following information:

• Your name as the customer of record
• Mailing address or service address
• Home and work phone numbers
• Name of the utility
• Your account number
• The facts about your concern, including dates, time, location, and person(s) involved
• The resolution you expect
• Signature and date

KCC link for the online informal complaint form
https://puc.kcc.ks.gov/complaint/

You can contact the KCC through the following options:

Consumer Helpline:	(785) 271-3140 (Topeka) or toll-free at 1-800-662-0027, between the hours of 8:00 a.m. and 5:00 p.m.
E-mail:	kcc.public.affairs@ks.gov
Mail:	KCC-Public Affairs and Consumer Protection Division 1500 S.W. Arrowhead Road Topeka, KS 66604

Filing a Formal Complaint

If you are not satisfied with your results of the informal complaint, then you can file a formal complaint with the KCC. The formal complaint must be in writing. The formal complaint process contains procedures and differences compared to the informal complaint process.

For more information on how to file a formal complaint please visit the KCC website https://kcc.ks.gov/file-a-complaint/file-a-utility-complaint.